Nivelat - Problemas de acceso (Servidores AWS) – Incident details

All systems operational

Problemas de acceso (Servidores AWS)

Resolved
Operational
Started over 2 years agoLasted about 3 hours

Affected

Plataforma de capacitación web

Operational from 1:09 AM to 4:25 AM

API

Operational from 1:09 AM to 4:25 AM

Servidores

Operational from 1:09 AM to 4:25 AM

Updates
  • Resolved
    Resolved

    We have not detected the problem again, we will mark it as solved

  • Monitoring
    Monitoring

    We found that much of the access volume was coming from inactive accounts and non-existent domains, we implemented a limit to only customer domains and are monitoring the result.

  • Update
    Update

    We are still investigating the problem, for the moment we have put the Nivelat platform in maintenance mode

  • Update
    Update

    We have detected an unusual flow of access, more than 10 times normal, we continue to review

  • Investigating
    Investigating

    We are currently investigating the reason for the loss of access to the training platform