Nivelat - Notice history

All systems operational

Sitio web - Operational

Plataforma de capacitación web - Operational

API - Operational

Aplicación iOS - Operational

Aplicación Android - Operational

Servidores - Operational

Notice history

Jul 2023

No notices reported this month

Jun 2023

Management platform issues
  • Resolved
    Resolved

    We confirm with our customers that the problem has not recurred.

    We will consider it solved.

  • Monitoring
    Monitoring

    According to the provider's recommendations, the serverless functions were migrated from region to cle1.

    We are monitoring that the solution has resolved the problem.

  • Identified
    Identified

    The errors have been isolated to the administration pages of the admin.nivelat.com domain due to a problem with the hosting service provider of those pages.

  • Investigating
    Investigating

    We have detected a high level of errors in some administration pages of the Nivelat platform

May 2023

Access Problems (AWS Servers)
  • Resolved
    Resolved

    We will mark as solved after 3 days without reports

  • Monitoring
    Monitoring

    We have made the necessary changes to avoid the glitches, we will continue to monitor the progress.

  • Investigating
    Investigating

    We continue to receive reports of intermittent service, which is why we have not completely resolved the incident.

    We will mark as flashing again…

  • Monitoring
    Monitoring

    The servers are already up to date, we are progressively redirecting customer traffic to our application while we monitor that everything is back to normal.

    We will consider this incident resolved once we have the ok from our clients.

    We thank our faithful worker who kept encouraging everyone during this incident, you can watch it again whenever you want here: http://gato.nivelat.com

  • Update
    Update

    The server update process is ongoing, 25% are already corrected, we will continue notifying progress during the day.

    Next update will be done in 1 hour.

  • Update
    Update

    The server cluster update problem and its subsequent operation with different versions caused the services responsible for forwarding the traffic to the Nivelat application to be down.

    We have made the decision to stop the servers and perform an unscheduled update maintenance.

    The next update window will be in 1 hour

  • Update
    Update

    The problem refers to the access controllers (ingress) and their version different from that of the EKS cluster

  • Identified
    Identified

    As yesterday, there is an unusual flow of accesses to the platform, which disables access to regular clients, we will apply a temporary cancellation of the service to normalize the situation

  • Investigating
    Investigating

    We are currently investigating this incident.

Problemas de acceso (Servidores AWS)
  • Resolved
    Resolved

    We have not detected the problem again, we will mark it as solved

  • Monitoring
    Monitoring

    We found that much of the access volume was coming from inactive accounts and non-existent domains, we implemented a limit to only customer domains and are monitoring the result.

  • Update
    Update

    We are still investigating the problem, for the moment we have put the Nivelat platform in maintenance mode

  • Update
    Update

    We have detected an unusual flow of access, more than 10 times normal, we continue to review

  • Investigating
    Investigating

    We are currently investigating the reason for the loss of access to the training platform

May 2023 to Jul 2023

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